Patients ask the same questions at the worst hours. We built an assistant that answers from approved clinical content only, and hands over to a human the moment it is out of its depth.
The provider wanted 24/7 answers to appointment, medication and pre-visit questions without adding night staff.
Clinical safety was the hard constraint: no invented advice, no answer outside approved content, and an unmistakable route to a person.
Client: Confidential — digital health provider
Answers drawn from the provider’s own clinical library and policies, with the source shown to the patient.
Symptom language that indicates urgency ends the conversation and routes straight to a clinician, every time.
Conversation history and the reason for escalation land with the staff member — the patient never repeats themselves.
A clinical test set scored on every change, reviewed by the provider’s own team before anything goes live.
Mainstream, well-supported technology — chosen so the client’s own team can own it afterwards.
It says “I don’t know, here is a human” more often than we expected — which is exactly why our clinicians trust it.
Clinical Director
A regulatory AI assistant that drafts, checks and cites — so submission teams review instead of retype.
One ERP for the operation and bots inside every client portal — eligibility, claims, rejections and posting.
Orders, fleet, warehouse and billing in one system, with live visibility from booking to proof of delivery.
Tell us the number you need to move. We’ll tell you honestly what it takes and how quickly you’d see the first release.